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LaCie Data Recovery for Peace Of Mind


I am using a Lacie 2BIG NAS as a backup for my main computer. However, I recently upgraded the firmware in order to make updating faster, and this seems to have resulted in some kind of disk failure. Essentially, what has happened is that it seems as though my files have been deleted. During the installation, I uploaded a number of configurations, and this seems to have changed the settings in the directories. What I mean is that I can open up the drive, and see the folders, and a couple of the folders I can actually access. However, I cannot get into the folders which are my own (the others are ‘shared’). There isn’t any sound coming from the device, only the clicking and whirring of a standard machine. I tried to fix this a bit by myself by using some recovery programs, but they were not very successful. In addition, even though I can’t see my directories, when I tried to create another folder using the same name, I got an error message telling me that the directory already existed.


A Lacie Big Disk Extreme hard drive, with 1TB of storage, has recently stopped working. What I mean is that there is no spinning of the disk when I plug it in, the light on the device changes from a constant green light to one which flashes all the time. This occurs when I try to plug the power cord into the drive. There is also no ‘reading’ of the disk, I assume because it is not spinning. I have been using it as a backup for my archived files, and am not really sure how much data is on there, or where it is. I am not really very technical, and couldn’t tell you whether the system has a RAID 0 or a RAID 1, and Lacie Tech support have been very unhelpful, to say the least. The only thing they would do was offer a new power cable. This has not solved the problem.  I have tried different computers, and they all do the same thing.

LaCie Data Recovery for Peace Of Mind

External hard drives are used by a great many people to carry around important data with them on a day to day basis. With the ever expanding amount of memory and the ever shrinking size of the external hard drives it is perhaps surprising that there are not much greater numbers of drives that experience problems with data access.

Lacie external hard drives are very popular additional storage units used by many computer users. Very often these are used as back-up storage drives, which can make it even more frustrating when a drive becomes inoperable for some reason. LaCie drives come in a large range of sizes and frequently offer TB levels of data storage, so if a drive fails there can be huge amounts of data, photos, videos and so on, that can be lost if the drive is not treated in the right way in order to recover the data.

There are lots of different reasons why a drive can fail or become inaccessible. External hard drives have fewer restrictions on them in terms of the ability to format them, delete files from them etc. that can lead to accidental deletion of files and data. This could potentially represent a serious loss of either business data or personal data, both of which have different types of costs, but both are significant if you are the one who owns the drive. External drives are also much more susceptible to physical damage than internal drives because they are often transported to carry information to a different location and are therefore are exposed to the usual travel elements that can include vibrations, impacts and environmental factors such as rain, ice and strong sunshine. These can all create damage within a hard drive.

There are also problems introduced if a virus is picked up and transferred to the hard drive. This can introduce errors and corruption that can be very difficult to repair in order to recover the data that has been affected. Additional physical faults such as electric shocks and firmware failure can also cause significant amounts of data corruption within the hard drive.

Even if you feel confident in your own skills it is relatively easy to corrupt data further or to make it unrecoverable if you attempt to carry out a process that does not directly address the issue that the hard drive has. Therefore you should consider calling one of our LaCie data recovery experts in order to get a professional opinion on the problem that you are having with your hard drive. Our advice is free, so you will not lose anything, but you may well gain information that means you keep all of your data rather than causing further corruption. We will not only provide you with a diagnosis, but also with a quote of the costs and timescales that it will take our professionals to carry out the job. We have 14 years of experience in recovering data and can easily deal with any LaCie drive from the Quadra to the Skwarim.