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Synology NAS Data Recovery


I have a Synology DiskStation 413J. I bought this recently, after searching for a NAS which would support my iPhoto collection. Most of this is for work, some of those photographs are for clients, so it is seriously important. I spoke to Synology before buying, and they assured me that I would be able to save my iPhotos, iTunes and anything else from Apple devices onto this NAS. I stored my Libraries onto the Synology server and all was running 100% for 2 months. However, when I tried to open up one of the Libraries on the DiskStation, the NAS told me that the files were corrupted. I also could not open them in the iPhoto program, it was not able to read them. I have now discovered that I can’t store iPhotos on the DiskStation as it has corrupted all the photos. I need to recover those libraries, and without damaging them further.


I bought a rather expensive Synology DiskStation 413J in order to hold some data and take pressure off my main backup. I found that it took a long time to set up the drives that I had bought with it, but eventually we got there. Once the drives were formatted, I thought that it would be fine, but suddenly, the DiskStation reported that there was a corruption in one of the drives (which had not been used), and that it was shutting down. I restarted the program, and did a scan on the drive which had been named as corrupted. Indeed, there were 4 sectors on the drive which were named as ‘bad’. The drive has now stopped working completely. However, I finally got it all working, and set up. I started to save data to the remaining drives. Yesterday, out of the blue, it told me that another of the drives was corrupted, and could not be read. It shut down again, and when it restarted, I was unable to extract the data from the drive. My Computer cannot see the drive, and I cannot even open it when I am looking in Properties.

Synology NAS Data Recovery

NAS stands for network-attached storage, which means it is a file-level computer data storage system connected to a computer network. The purpose of an NAS is to provide data to a group of individuals. NAS devices are becoming a very common way to provide file sharing among multiple users and computers. Network-attached storage offers a variety of benefits when compared to file servers. Advantages include faster access to data, easier to use administration capabilities and a simplified configuration.
NAS devices utilize RAID, which means they offer a high level of redundancy, thus increasing their overall level of reliability and dependability. Despite the redundancy and reliability that is provided by the use of an NAS, there is still the possibility of the failure or malfunction of the device, which can result in a potential loss of data.
Reasons that can cause an NAS device to fail include human error, natural disaster, multiple drive failures, RAID controller failures, accidental re-formatting, stripping corruption, and formatted or deleted partitions.

There are a number of error messages that could indicate an NAS device is experiencing a failure. These messages include:

Moving Failed

– This message tells the user that the source and destination folders are the same. This is one of the more simple problems for a data recovery service to fix, and usually indicates a problem with the RAID setup. If this message appears to the user of an NAS and no data is present, it can mean a potential loss of data.

Default Network Shares Do Not Exist

– This message generally lets the user know that the data has been overwritten. If this message appears, it’s best to shut down the system immediately and contact a recovery service. It is possible to recover data after an overwrite, but it is difficult, and continuing the use the system can result in the permanent loss of data.

In addition to these common Synology error codes, there are a number of other messages that may indicate a problem with the NAS device, including syntax or usage errors, protocol incompatibility and error starting client-server protocol.

If any problem occurs with the use of a Synology NAS device, it’s best to shut down the system immediately, and document any and all information leading up to the problem, before contacting a professional data recovery service. By collecting all relevant information it can help the service to determine the source of the problem, and it raises the chances that data recovery will be successful. Information that would be helpful to a data recovery service includes error messages being displayed, symptoms the device was experiencing, and information about the actual device, such as how many drives are installed.

A professional data recovery service will develop a customized recovery plan for an Synology device. When selecting a data recovery service, it’s important to look for a company with a success rate of over 90%. A high success level will typically indicate a service provider that is going to be able to effectively recover data from an NAS device, regardless of the reason for failure.