The engineers working at this lab are drawing upon twenty years of data recovery experience, conducted by the same team of engineers who now serve Edinburgh directly as the city's data recovery experts. The engineering team works on each device in-house, using our own equipment, under secure conditions. Before any work begins on your device, the costs will be agreed with you. If you were looking for a data recovery company near me, you have found the answer to that question, and it covers the whole of Scotland.
It does not stem from luck, nor is it based on guesswork: it was earned through a long road of learning to recognise patterns across thousands of failure modes.
The bench exists to give an honest answer to just one question: can your data come back? And if so, what will it cost? No one working here gets paid to say yes when they know the answer is no, and no one has incentives to quote high on a guess. The diagnostic happens first, free of charge, precisely so that the number that follows will be real.
Each of the engineers on our team has an area of expertise: for example, one is always doing the RAID and server rebuilds, another works on Apple hardware and another reads NAND chips directly from failed controllers. When something gets to this bench, regardless of who is available, it will go to the person who handles the type of failure you have every single working day.
Before money ever changes hands (and there are no exceptions), we identify what is really wrong with your device and how much it will cost.
Each recovery starts and ends at this bench, using these same engineers (they do all the work themselves), and nothing leaves their control and goes out to some third-party service provider.
There are engineers specifically for RAID, for Apple hardware and for chip-level flash reading. Each of these engineers does little but this.
All engineering is done in-house, nothing is contracted out to others and nothing is hidden in the invoice. Your device will be treated exactly how you would treat it yourself.
The home user trying to recover their irreplaceable photos sits on the same bench schedule as the business whose server has gone down: both receive the same complimentary look and the same fixed number in writing.
Most often, the personal emergencies seen at this bench include family photographs, a dissertation, or a laptop's drive, which had exceeded the time limits of its warranty.
Wedding cards, shoot drives and edit suites, usually with deadlines that rarely shift.
Case files and client records. These are handled under a non-disclosure agreement and are tracked through a documented chain of custody when required.
Till systems, booking databases and the occasional till-server RAID which decided it was time to go down over a weekend.
Quotes, invoices and client history from many years past, all residing on a single laptop, and none of it had been backed up.
Recovered shared drive and administration system files, with the documentation that public bodies need to be able to see.
Design files, CAD archives, and the servers that house an entire production history.
A specialist bench for in-house teams to hand off to when they do not have the experience or training to even begin recovering the data.
Complimentary diagnostic service, a fixed-price quotation in writing, an in-house data recovery service, and in most cases you only pay if we recover your data. Get a quote first, either via telephone or using our online quote form, and then you may send the item in at any time.