Case Studies

Case Studies

We have helped a wide range of clients over the last 15 years and reasons as to the whys and wherefores of the loss of their data. To that end we have a broad knowledge of problems relating to data recovery as our case studies show.
Case Studies

Case Study 1:

IBM Raid system not booting up

Issue

The IT Director came into work on a Friday morning as he had received an alert that the server was down. When he arrived the server was stuck on the boot up screen. He attempted to restart the server, but it would not boot. It would not go past the initial boot up screen. He went into Raid SCSI settings and noticed that the first disk in the raid array had failed – there was 6 disks in this raid server.

Our Solution

He replaced the failed disk with a new disk and ran a rebuild. Unfortunately the Raid rebuild did not run correctly and bombed out after 62%. The IT Director phoned us at 1pm, we received disks in at 2pm and started work on imaging the 5 working disks. The Raid system was rebuilt and all the data extracted. The company had their data back for the start of business on Monday morning.

* Unlike other data recovery companies, we don’t work with the actual disks themselves, we always image hard disks and work with the images instead.

Case Study 2:

Lacie Big Disk External Disk not getting recognised

Issue

A local photographer used a 2tb Lacie Big disk to store all his client photographs from the last 4 years. She had 4 wedding shoots from the previous week that was critical on the system. When the photographer connected the Lacie drive to the computer it was dead with no lights signalling any activity. We diagnosed over the phone that the system probably had electronic damage. When we received the disk we diagnosed it did indeed have an electronic fault, so we upgraded the electronics and firmware on the Lacie system and then extracted the data.

Our Solution

We followed that by backing up all the data onto a portable hard drive for the client. 100% of the data was recovered from the system. We finished by offering the client free advice on a professional backup solution to avoid this happening again.

* We completed the above job within 24 hours, we have 14 years experience in recovering from external hard drives.

Case Study 3:

MacBook only booting up to question mark symbol

Issue

A student took his Macbook to the MacStore genius bar to have his MacBook looked at. The MacBook was only booting up to the question mark symbol. The engineers in the genius bar looked at the hard disk and diagnosed that it was a physical failure. They replaced the disk in MacBook but could not recover the data from the broken disk. So the student dropped off the disk to us

Our Solution

we diagnosed that the disk had a read/write head failure and would need to be replaced. Client went for our standard service as it was the cheapest, we completed the read/write head assembly swap within 48 hours and recovered the data to data DVDs. 100% of the hard drive data was recovered.

* We believe we offer the quickest data recovery service within the UK.

Why Choose Edinburgh Data Recovery?

  • Fixed pricing on recovery (You know what you are paying - no nasty surprises).
  • Quick recovery turnaround at no extra cost. (Our average recovery time is 2 days).
  • Memory card chip reading services (1st in the UK to offer this service).
  • Raid recoding service (Specialist service for our business customers who have suffered a failed server rebuild).
  • Our offices are 100% UK based and we never outsource any recovery work.
  • Strict Non-disclosure privacy and security is 100% guaranteed.

We have used the recovery services 6 times and we have been extremely impressed by your fast turn around time. Your commitment to our satisfaction was 2nd to none.

Brian Lyons

I do not think you can possibly improve on what is an excellent process from start to finish.

Mary Rose

The engineers were professional, friendly and recovered my data within 2 days. You made a complicated and life changing procedure easy and I was secure in my decision that I found yourselves to save my family photos. I have recommended you to my friends at work.

John Paisley

Thank you for your hard work. I teach at a secondary school and my hard drive got a knock on my way home from school. All my school notes from the last 5 years had been lost, never mind all the pupils’ recent coursework which needed to be marked! Fantastic service, many thanks.

M Sloan

I had read all the past client testimonials and thought they just had to be too good to be true. I admit it – I was wrong. The data recovery service you provided saved years of work that, if lost, I would have never recovered from.

Maggie Mc Mahon

The backup drive arrived this morning and the data was exactly in the same format as it was before my hard drive crash. I’m so pleased with everything, I thought I would just send you a quick message to say how grateful I was.

Nicola Andrews

Once again thank you for recovering my data, without my Outlook email file my business would have suffered a downturn.

Paul Jeffers