Our recovery process at EDR is always the same path. Each step along that path represents a commitment we will uphold for you: the first look at your device is free, the price is fixed, the final decision to proceed with the recovery process is solely up to you, our hands do all of the work to perform the recovery, and in most cases, you only pay if we recover your data. We'd like to walk you through the entire journey. Not in the city, and can't find a local "data recovery company near me"? It doesn't matter where you're located: the answer is the same bench, one post-day away.
Your cost is agreed prior to the beginning of service and, in most cases, you only pay if we recover your data.
To receive an immediate consultation, call 0131 202 0491 or complete our free diagnostic form online. Describe the problem and the faulty device and get honest first advice: it's absolutely free and there will be no pressure to continue.
Get a quote first, using the quotation form or over the phone. Then simply bring your items to us at 4 Redheughs Rigg Westpoint, South Gyle, from 9am to 5:30pm, Monday to Friday, with no need to book an appointment, or send them via post, fully insured. If it is a RAID system, please remove the disks yourself, label them based on their bay order, and send us just the disks; we will do the rest. If it is a NAS, send the disks if you can take them out (labelled the same way). If you cannot remove the disks yourself, there is no problem: simply send us the entire NAS as one item.
Our engineers will identify exactly what has failed and what can be recovered, followed by a fixed written quotation for the work that needs to be done: generally this is done as quickly as possible (usually within 24–48 hours after delivery).
No cost will be incurred during the time it takes for you to authorise us to do the work. Once authorised, the work proceeds in our facility. We image the device first, make all necessary repairs, and extract your files from the images.
Once complete, we provide you with copies of your recovered files either on new media or via secure electronic transfer. On most jobs, you only pay the recovery fee if we recover your data.
Behind these five steps are the house rules. Imaging before everything else: your initial media will be duplicated once (gently), so that all of the recoveries done from that point will take place on a duplicate of your original, and the patient will never be gambled with. We mean "in-house": no jobs will ever be sub-contracted, couriered forward, or handled by anyone whose name we don't know. We mean "fixed" as well: your written quote is what you get on your invoice. Complexity that wasn't found until later down the line is our problem, not yours to pay for. Lastly, honesty over hope: when a file genuinely cannot be recovered (fully wiped data, or a wallet without keys anywhere), it will be plainly stated at the diagnostic stage, for free, not after a paid attempt has been made.
Typical shape: diagnostic will be completed within 24–48 hours after your device arrives. Recovery will take 3–5 working days once you have approved the quote. Post adds an extra day or two in either direction. If this is a genuine emergency, we can prioritise it: please let us know when we speak to you initially.
Then you owe nothing and the device is returned to you: the diagnostic was free and will always be. No pressure, no storage fees for a reasonable decision window, no hard feelings. The quote is information, and what you do with it is your choice.
The honest print: a small minority of jobs (generally those involving extreme physical damage that require expensive donor parts, or forensic-level work) are quoted with a diagnostic or attempt fee that is made clear in writing before you commit, not after.