Tell us a little about the drive, SSD, card, stick or array that's playing up, and you'll get back the most likely cause, exactly what to do right now to keep the data safe, and a rough price on the spot — without picking up the phone.
Modelled on the failures that come across our bench most often. Everything you tap stays in your browser — nothing reaches us unless you choose to make contact.
The price tracks the device itself, not a guess at how much you've lost. Each job starts with a free look and a written figure — and on most jobs, nothing to pay unless it works.
All figures are before VAT. Larger multi-disk arrays and full rebuilds can sit higher — always put in writing once the free diagnostic is finished, before a thing is touched.
A couple of taps gives you the probable fault, what to do right now to protect the data, and a rough figure before you speak to anyone.
Drop it at the Princes Street lab, or post it insured with the printable form enclosed. The proper diagnostic is free, and your exact price follows in writing.
Give the quote the nod and the recovery starts. Your files come back on fresh storage or a secure download — and on most jobs, no fee unless it works.
No — it's completely free, asks for no sign-up and no card details, and runs start to finish inside your browser. Nothing reaches us unless you choose to reach out, and the hands-on diagnostic on the device itself is free as well.
Close enough to plan around for the vast majority of jobs, since it's drawn from the device type and thousands of past recoveries. The exceptions — chip-level work on a damaged card, an awkward RAID rebuild — can land higher, which is why the firm number always follows in writing once the free diagnostic is done and before any work begins.
On the great majority of jobs, if the data can't be brought back there's no recovery charge. Your written quote states plainly whether your particular case falls under that or one of the few exceptions, so there are no surprises down the line.
Pack the media well, then either bring it to the Princes Street lab (Monday to Friday, 9am to 6pm) or post it fully insured. Print the shipping form above, fill in your details, and tuck it into the parcel with your name, address, phone and email so it can be logged the moment it lands.
Power it down straight away and don't switch it back on. That clicking is almost always a mechanical head or motor fault, and every extra minute running risks more harm. Run the tool above for advice on your exact situation, or call 0131 202 0491 without delay.
Yes. Everything is handled in-house and treated as confidential by default, and we're happy to sign an NDA for sensitive or commercial jobs whenever you ask.
Skip the steps and say it in your own words — a real person reads it and replies, usually inside the hour on a working day.
We'll be in touch shortly. If it can't wait, call 0131 202 0491.
Bring the device in, or send it with the shipping form enclosed, and your exact quote is set once the free diagnostic is finished. Want to talk it through first? We're one phone call away.