Most of Midlothian, on Edinburgh’s southern doorstep, is within a 20 minute drive from the South Gyle bench (Dalkeith, Penicuik and the old mining villages along the A7 and the Borders Railway), and all of it is a single insured parcel delivery away.
First get a quote, via telephone or using the quote form. Then you can do a very short trip around the Edinburgh City Bypass to South Gyle. No appointment is required (Monday to Friday, 9am to 5:30pm). Alternatively, you can also send an insured package from any location in Midlothian, and we will perform a diagnostic test which is free regardless of whether you drop it off or send your item.
Only a short journey takes you into most parts of Midlothian from Edinburgh, via the A7, A701 and A702, and many parts of the county can also be reached by train since the Borders Railway has stations at Eskbank, Newtongrange and Gorebridge on its route through to Waverley. Commuter towns and former mining villages predominate in Midlothian, therefore the drives arriving are largely domestic and small-business, for example family photo externals, a home NAS in Penicuik, or an office laptop drive from Bonnyrigg or Loanhead. Due to being located very near to Edinburgh, numerous clients just drop off their drives, and those who cannot can use insured post from Gorebridge, Newtongrange or Roslin, which arrives the next working day.
Dalkeith, at the heart of Midlothian, and Penicuik, located further to the west, get the same engineering: all disks are copied prior to attempting to work with them, when a NAS fails to operate, it is reconstructed from copies (images) instead of risking a live rebuild on the failed unit, and you will always receive an honest response. Written quotations begin at £300 + VAT for a single disk, and in most cases you only pay if we recover your data.
Yes, normally. You’re quite close to the lab via the A720 bypass, therefore a drop-off is usually the easiest route, with no need for an appointment (Monday to Friday, 9am to 5:30pm). If you prefer, you could also send it to us insured in the post, and it will arrive the next working day. Regardless of how you decide to go about getting your drive to us, we ask that you obtain a quote first, either over the telephone or using our online quotation form. The diagnostic is free whichever you choose.
Shut it down. Doing a live rebuild on a tired second disk is the most common way that a recoverable NAS will be turned into an irrecoverable NAS: the stress often causes the next disk to fail also. Get a price quote in advance using the form or by telephone. Then bring or post the disks, labelled per bay, or the entire box if you can’t take them out, and they are copied before any array work commences. No appointments required for walk-in deliveries, Monday to Friday, 9am to 5:30pm.