Call us, send an email, or bring your device to our South Gyle drop-off in person — every route reaches the same Edinburgh engineers who'll actually carry out the recovery, never a switchboard. Whatever yours turns out to need, you'll have a clear, fixed price in writing before any chargeable work starts.
We don't run a courier collection service — and in practice you won't need one. Take whichever of the two routes suits you, and the moment your device is booked in we'll email to confirm it has arrived.
Drop your device off at 4 Redheughs Rigg Westpoint, South Gyle, Edinburgh, EH12 9DQ, any weekday between 9am and 5:30pm. Pop in your name, postal address, phone number and email so we can reach you. If you can print, fill in the shipping form below and enclose it; if not, a handwritten note with those details does the job just as well. As soon as we've run diagnostics, we'll call or email you with what we found.
Post it to us with a tracked, fully insured service. Pack it carefully, slip your contact details inside the parcel — name, address, phone and email — and we'll take it from there. Once diagnostics are done, we'll get in touch to walk you through the results.
Tell us what failed and what you need back, and you'll usually hear from us within the hour on any working day.
We'll be back in touch shortly. If it's urgent, call 0131 202 0491.
Use the online estimator for a number in seconds, or call and talk it through first — whichever you prefer, the price is clear before any work begins. If you'd like, you can also see exactly how the process works first.
Not near Edinburgh? We run labs in cities across the UK — head straight to your nearest team.