Call us, send an email, or bring your device to our South Gyle drop-off in person — every route reaches the same Edinburgh engineers who'll actually carry out the recovery, never a switchboard. Whatever yours turns out to need, you'll have a clear, fixed price in writing before any chargeable work starts.
We don't run a courier collection service — and in practice you won't need one. Take whichever of the two routes suits you, and the moment your device is booked in we'll email to confirm it has arrived.
Drop your device off at 4 Redheughs Rigg Westpoint, South Gyle, Edinburgh, EH12 9DQ, any weekday between 9am and 5:30pm. Pop in your name, postal address, phone number and email so we can reach you. If you can print, fill in the shipping form below and enclose it; if not, a handwritten note with those details does the job just as well. As soon as we've run diagnostics, we'll call or email you with what we found.
Post it to us with a tracked, fully insured service. Pack it carefully, slip your contact details inside the parcel — name, address, phone and email — and we'll take it from there. Once diagnostics are done, we'll get in touch to walk you through the results.
Tell us what failed and what you need back, and you'll usually hear from us within the hour on any working day.
We'll be back in touch shortly. If it's urgent, call 0131 202 0491.
Use the online estimator for a number in seconds, or call and talk it through first — whichever you prefer, the price is clear before any work begins. If you'd like, you can also see exactly how the process works first.
Westpoint, South Gyle, EH12 9DQ — drop your drive in during opening hours, Monday to Friday, 9am–5:30pm, or send it by tracked post.
No — walk in any weekday between 9am and 5:30pm. If you call ahead we'll be ready for you, and for RAID or server jobs a heads-up helps us plan the intake, but the door works fine unannounced.
With two precautions, yes — thousands arrive this way. Immobilise the drive in its packaging (snug beats spacious) and send it insured and tracked. A drive that has already failed isn't made worse by a normal journey; it's made worse by being powered on.
We don't run a collection service — it's one of the ways the pricing stays honest. Drop-off and insured post cover every case we see, and for genuinely immovable hardware (racked servers), call and we'll talk through the options.
Not near Edinburgh? We run labs in cities across the UK — head straight to your nearest team.