When an organisation loses data, the loss has colleagues: downtime, deadlines, compliance duties and clients who notice. EDR runs business recovery as business — NDAs as standard paper, priority when the clock is the problem, documentation shaped for auditors, and invoicing that finance departments recognise.
RAID, NAS, servers, VMs and databases recovered in-house, with NDAs and proper invoicing as standard for business jobs.
The engineering is identical to every job here — imaging first, fixed quotes, no fix no fee on most work — but the wrapper changes. Confidentiality is paperwork, not promises: NDAs sign before media ships, handling stays with our own engineers under ICO-registered practice (ZC173784), and updates flow to one named contact. Priority is real and honestly priced: the emergency track re-sequences intake, diagnostics and bench hours as a visible quote line. Documentation matches the audience: recovery reports for insurers, verification statements for compliance, certificates of secure destruction for retired media. And invoicing behaves: proper VAT invoices, purchase-order references honoured, payment on success for standard-terms work.
The shapes repeat across sectors: the only server down with the backup discovered stale; arrays wounded by well-meant rebuilds; ransomware across shares and NAS; departed employees and the forensic questions they leave; databases marked suspect at month-end; and fleets of laptops whose users kept everything locally after all. Law firms, practices, manufacturers, agencies and schools across Scotland use the same door as everyone else — drop-off or insured courier — and the same free diagnostic starts every engagement.
Yes — quote first, PO reference on the invoice, VAT handled properly, payment on success for standard no-fix-no-fee work. Where an agreed attempt fee applies it's stated in writing before commitment, as with every job.
A written handling summary: ICO registration, in-house-only engineering, imaging methodology, storage during the job, return or certified destruction after. For regulated sectors we'll align the paperwork to your framework's language at intake.
With, happily — MSPs and internal IT refer a steady share of the bench's business work. They handle your infrastructure; we hand back verified data; nobody's toes are involved.