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Service · dropped & damaged

Gravity: the leading cause of Scottish data loss.

Off the desk mid-backup, out of the bag at the bus stop, knee-height onto tile — drops are the most democratic drive killer, and the outcome hangs on one variable: was it spinning? The bench sees the aftermath daily, and the free diagnostic reads exactly what the fall broke.

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~ drop_2026-203 — liveRECOVERING
$ edr connecting…
// drop physics

Spinning vs parked: two different accidents.

Powered and spinning is the bad fall: heads fly nanometres above the platters, and an impact can slap them into the surface — head damage at minimum, surface scoring at worst, announced afterwards by the classic post-drop click. Powered off is kinder: heads are parked off the platters, and the usual casualties are the spindle bearings (drive won’t spin, faint buzz) or nothing at all. Either way the honest rule is identical — a dropped drive gets one gentle assessment, not a week of hopeful retries, because a marginally-damaged head destroyed by retry number nine was a recovery lost to impatience, not to the fall.

// beyond drives

Crushed, bent, and sat on.

Impact damage isn’t only vertical. Laptops closed on earbuds and sat on in bags arrive with drives intact and boards cracked; USB sticks bend at the connector with their flash untouched; microSDs snap and still surrender their chips to direct reading; externals survive the fall but shatter their USB ports. The pattern across all of them: the storage medium is tougher than its plumbing, and recovery is very often repairing the plumbing just long enough to image everything through it. Whatever hit yours — box it as-is, loose parts included, and let the diagnostic assign the odds for free.

// questions

Asked often, answered straight.

Back it up right now, while it's offering — a post-drop drive that works may be marginally damaged and living on borrowed calibration. Copy the irreplaceable first, then everything. If it falters mid-copy, stop and bring it in; a half backup plus a careful image beats pushing a wounded drive to the end.

Often, yes — parked heads forgive a lot. But 'unplugged' falls can still seize spindle bearings or crack solder, so if it won't spin, won't mount, or sounds different, treat it as injured. The free diagnostic settles it either way without a paid guess.

It really does, and here's the standard: immobilised in padding, snug box, no rattle. A failed drive survives a normal journey fine; what it can't afford is tumbling inside a roomy box. Two minutes of bubble wrap protects everything the recovery depends on.

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