The county town of Midlothian is located approximately 12 miles from the bench round the city bypass, with the Borders Railway running through the outskirts of the town: Eskbank station is the nearest rail station to Dalkeith. That puts Dalkeith, Bonnyrigg and the surrounding commuter belt one short hop from a free diagnostic.
Get a quote first, by phone or through the form, and then send it from anywhere in Scotland by insured post. Or come to South Gyle yourself without an appointment, Monday to Friday from 9am to 5:30pm (the diagnostic is free either way).
The routes in from Dalkeith are very short. It takes approximately 20 minutes via Lothian bus from the town centre, or the Borders Railway from Eskbank, into Waverley, then a train or tram ride west to South Gyle. Or drive in via the A7/A68 and the city bypass. Accordingly many Midlothian jobs come to us by hand, and the caseload of the commuter belt reflects this way of life: home office NAS boxes which have quietly become a family archive, work-from-home laptops that hold both parts of one's life, and incorrect drive formats that occur at 11pm. All of it gets the walk-in terms: a free look, a fixed written quote, and in most cases you only pay if we recover your data.
Whatever went wrong (a failing hard drive, an SSD missing from the BIOS, a NAS with a crashed volume or a card with photos) and however it gets to us, the same deal applies: nothing has to be paid for until the diagnosis comes back, which usually happens within a day or two; the figure you agree on at this point will be the only amount that ever gets invoiced. A single drive is £300 + VAT.
Same: the Borders Railway connects all these stops into Waverley, and the terms do not distinguish between Midlothian postcodes. Regardless of which station you use, this bench is just a ride into Waverley, then a short train or tram journey west to South Gyle, then a ten-minute walk. Get a quote first, either by telephone or through our online form; there is no need for an advance appointment to be made for drop-offs during office hours (Monday to Friday, 9am to 5:30pm).
You are welcome to bring just the disks, if you can take them out. If the drives will not come out of your system, you may bring the entire system. Power it off, remove all of the drives from their bays noting which bay number they were removed from (bay 1, bay 2, bay 3 and so on), label the drives so that we know how they go back in, get a quote first by phone or through this website, and bring the bare disks, with no appointment needed (Monday to Friday, 9am to 5:30pm). The enclosure stays home: everything that matters, including the RAID structure, lives on the platters.