The streets surrounding Easter Road (the tenement buildings, shops, and the football stadium named after the street) are located between Leith and the city centre, and they use the same laptops, mobile phones and small-business machines as everyone else. If a hard drive fails in your laptop or computer, the laboratory at South Gyle is a short run across town, or an insured parcel away, for a diagnostic test at no charge. We take just the failed hard drive, not the whole machine, and we don’t recover mobile phones or tablets.
First, get your quote over the telephone or using our quotation form, then send the drive insured from any EH6 or EH7 postcode, or take it yourself to South Gyle, where there is no need for an appointment (Monday to Friday, 9am to 5:30pm). The fixed price will also be written down in your quotation before we even begin.
Many of the items that come to us from Easter Road are not large losses. They are the common everyday losses that hurt the most. A tenement household may have one laptop holding years' worth of family pictures. The shops and cafes on Easter Road run tills, camera systems or PCs for their back office. Even the occasional small business has an external hard drive used as its only means of backup. We treat all items equally. We don't think any item is too small, and we treat them all to the same standards as the largest jobs.
South Gyle is on the far side of the city from Easter Road, but the distance doesn't matter to the recovery. Get a quote first, either online via our web page or by calling us, then drive it over to South Gyle in twenty minutes, with no appointment needed (Monday to Friday, 9am to 5:30pm). If you are unable to travel due to lack of a car (many tenement flat dwellers don’t have one), you can send the item here using insured, tracked post from anywhere in EH7, and we’ll help you with packing a bare drive for safe delivery. Neighbouring Leith works the same way.
By post, and this is the method that most of our customers around here use. Get a price quote first: please either contact us using the form or call us. You can then send a parcel, which includes insurance and tracking, from your EH7 postcode, and it reaches our laboratory the next working day at the same fixed price as if you were to bring the bare hard drive into our office. We will also provide full instructions on how to pack your bare hard disk so it safely makes its way to us. Once it has arrived at our laboratory, there is no charge for the diagnostic.
Typically, yes: most of the time a laptop that won't boot has a fully readable hard drive attached to a failed component, and when we receive it, we are able to recover your photos. The important thing is for you to not continue to try and repair it on your own. Instead, get the drive to us as soon as possible, before anything overwrites the data on the drive. Take it out of the laptop (computer shops can assist in doing this) and get a quote first, either via our web form or by phone. Then simply drop off your drive with us at any time during our business hours, with no appointment needed (Monday to Friday, 9am to 5:30pm). We do not accept entire laptops, nor any type of storage that has been soldered onto the mainboard, and we say so before you send anything.