What recovery costs — and why it costs it.

Single failed drives start at £300 + VAT, with the exact figure fixed in writing after the free diagnostic. Multi-disk arrays, chip-level SSD work and physically damaged media price higher because the bench time and donor parts are real — but whatever the number, you see it before any chargeable work and it doesn't move afterwards.

Because an honest number needs a diagnosis. Two drives with identical symptoms can need an hour's logical work or a donor head assembly — hundreds of pounds apart. What we will do on the phone: give you the realistic range for your fault type and straight advice on whether professional recovery is even necessary. The exact price follows the free look.

The work, not the gigabytes. A 4 TB drive with deleted files can be simpler than a 250 GB drive with failed heads. The real drivers: whether mechanical parts need replacing (donor drives cost money), whether firmware or chip-level work is involved, how many disks are in play, and urgency if you need the queue jumped.

Really free, no catch: the device is examined, you get the verdict and the fixed quote, and if you decline, you owe nothing. The business logic is simple — we only win jobs people approve with full information, and enough people approve to make honesty the profitable policy.

Priority handling exists and is priced openly as its own line on the quote — evenings, weekends and queue-jumping for business-critical failures. It changes when the work happens, never whether the no-fix-no-fee promise applies.

Payment is due on successful recovery for standard no-fix-no-fee jobs — so there's usually nothing to pay until your data exists again. Where a job carries an agreed attempt fee, that's paid up front and stated plainly in the written quote. Cards, transfer and cash all work.

Your choice, stated on the quote: returned to you alongside the new media, or securely destroyed with our confirmation. Failed drives holding personal data shouldn't go in a drawer or a bin — if you don't want it back, certified destruction closes the loop.

Yes, with adjusted expectations set honestly at diagnostic. Previous opening outside clean-air conditions can reduce what's recoverable, and prior DIY sometimes has too — but 'someone tried already' is a Tuesday here, not a disqualification. Bring everything they returned, including loose parts.